Shruti Suman
#Pune Man Orders Paneer Biryani, Receives Chicken Instead, Says It Hurt His Religious Sentiments; Zomato Responds to Viral Post
A man from Pune ordered a ‘Paneer Biryani’ from a restaurant via Zomato, but received chicken pieces instead. Despite receiving a refund, he expressed that the incident deeply hurt his religious sentiments. As his post gained traction online, Zomato issued a response.
‘Hurt My Religious Sentiments’ Says Man from Pune
Yash Gade, the customer, shared his experience on social media platform X. He wrote, “I ordered paneer biryani from PK Biryani House in Karve Nagar, Pune, Maharashtra, and found a chicken piece in it. I am a vegetarian. Although I got a refund, this is still a sin for me as a religious person, and it has hurt my religious sentiments.”
Zomato Responds to Viral Post
The post, which garnered 19,000 views, prompted Zomato to respond. They stated, “We understand how distressing this must have been for you. We take your dietary preferences very seriously and would never intend to disrespect them. Please share your order ID via DM so we can resolve this issue with the restaurant partners as soon as possible.”
Users React to Viral Post
One user advised ordering only from purely vegetarian restaurants, saying, “I understand that a vegetarian should order directly from a Pure Vegetarian restaurant only. What value addition are Zomato and Swiggy providing? Besides, people keep complaining about wrong orders and vegetarian orders being contaminated with non-vegetarian items.”
Another user suggested adding a ‘pure veg restaurant’ label in the app, tagging Zomato and expressing surprise: “Really surprised! Ordered paneer biryani but found chicken instead. Very disappointed.”
