With operations across 23 Indian states and four countries, VSERV begins its next phase with a focus on AI, ITSM and digital self-reliance
New Delhi: VSERV Infosystems has marked its 10th Foundation Day by launching Bharat Service Desk, an indigenous AI-powered IT Service Management (ITSM) platform. The company celebrated the milestone in New Delhi on Monday in the presence of more than 500 guests from government, public sector, banking, corporate and technology sectors.
The launch reflects VSERV’s growing focus on AI-powered technology, digital transformation and indigenous IT solutions. The company has expanded its technology services across 23 states in India and four countries during its 10-year journey.
Former Prasar Bharati Chairman Shri Navneet Sehgal congratulated VSERV on completing a decade. He praised the company’s technological initiatives and noted that Indian companies can contribute significantly to strengthening India’s digital capabilities.
Shri Sunil Kumar Sharma, Cabinet Minister for Information Technology, Government of Uttar Pradesh, called Bharat Service Desk an important initiative for promoting indigenous technology and digital self-reliance. He also appreciated VSERV’s work under CEO Shri Sajid Ahmed and COO Shri Raman Shukla.
Shri Avanish Kumar Awasthi, Senior Advisor to the Chief Minister of Uttar Pradesh and senior IAS officer, highlighted VSERV’s growth from its beginnings in Noida to its current national and international presence. He described the launch of Bharat Service Desk as a significant milestone in the company’s journey.
VSERV Infosystems Expands IT and Digital Transformation Services
VSERV has built its presence across IT services, digital transformation and enterprise technology solutions over the past decade. The company now serves customers across 23 Indian states and four countries.
The company has also built strategic partnerships with organisations across multiple sectors. These partnerships focus on improving access to digital technology and delivering efficient, practical and outcome-oriented technology solutions.
The Foundation Day celebration saw participation from several corporate, banking and technology leaders, including CP Gurnani, Smt. Shalini Singh, President, NCF, Shri Hemant Verma, CVO, Punjab & Sind Bank, and Shri Prabas Bose, CGM, SBI Delhi.
Technology professionals and senior representatives associated with Kyndryl, Oracle, LG, EPFO and GST also attended the programme.
Representatives from Sify, a key technology partner of VSERV, also participated in the event, underlining the role of strategic collaboration in the company’s growth.
Bharat Service Desk to Strengthen AI-Led IT Service Management
VSERV has positioned Bharat Service Desk as an important part of its technology roadmap for the next decade. The AI-enabled ITSM platform is designed to support organisations in managing IT services, complaints, requests, monitoring and technical support.
The platform focuses on Indian business requirements and operational practices. VSERV aims to use AI to improve service management by making processes faster, smarter, transparent and more efficient.
The launch of Bharat Service Desk marks a new phase in VSERV’s 10-year journey. The company plans to build on its experience while increasing its focus on AI, indigenous technology and digital self-reliance.
VSERV now enters its next decade with an emphasis on innovation, technology partnerships and stronger indigenous capabilities. The company aims to expand the reach of Indian technology solutions in both domestic and global markets.
